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Terms and Conditions

STANDARD TERMS AND CONDITIONS OF SALES
Last updated Nov 5, 2024

Clyde on 4th is committed to providing exceptional customer service and quality products. All goods sold are subject to our standard terms and conditions of sale that are available on our website.

Acceptance of the delivery of the goods sold shall be deemed as evidence of your acceptance of the terms and conditions of sale and our Trading Policy.

Standard Terms and Conditions of Sale
  1. Condition of Items
    Due to the decorative nature of the items listed on our website, which are antique, vintage, and/or second-hand rather than new, please note that all previously owned items may not be in absolutely flawless condition; we have included numerous pictures for your careful review, and all measurements taken by hand are approximate with slight variations possible.
    Every effort has been made to document the condition of each item accurately; however, condition reports may not be exhaustive and are only a general guide to the condition of the item. Upon conclusive payment, it is presumed that the purchaser has either viewed the item or taken steps to inquire about its condition, as all items are sold on a voetstoots basis.
    All clocks sold from Clyde on 4th  are for their decorative value. Service and restoration are recommended if needed.
  2. Payment Terms
    No goods may be released without payment being reflected in our bank account. Goods may only be delivered once payment has been made in full, and EFT payments have cleared in our bank account.
  3. Return Policy
    All items are sold “as is”/Voetstoots and consequently we do not accept returns.
  4. Reservation of Goods
    No goods are reserved until payment is received.
Return Policy
  • Payments/Deposits paid to secure items are non-refundable.
  • Goods purchased using a credit note may not be returned for a cash refund and are only eligible for exchange or repair if damaged.
  • Be fully aware of the piece you are purchasing are vintage and/or second hand, all items are sold “as is”/Voetstoots and consequently no refunds will be considered.
  • Cash deposits into our banking account will incur a cash deposit fee.
Product Availability

All items on this website and other information are entered manually. While every effort is made to ensure that the information is correct, errors may occur from time to time. Should any items be purchased where either the information or price is subject to a genuine error, Clyde on 4th reserves the right to correct the error, cancel the purchase, and refund the buyer in full for the amount paid.

We endeavor to ensure all products listed on our website are currently in stock and that pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 3 business days to arrange an agreeable alternative item, backorder, or a full refund.

PAYMENT METHOD OPTIONS

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Your Company) bank account, the details of which are below. We accept the following methods of payment:

  • CREDIT CARDS
    Visa / MasterCard / American Express / Diners Club

CARD ACQUIRING AND SECURITY

Card transactions will be acquired for Clyde on 4th  via Payfast who are the approved payment gateway for all South African Acquiring Banks. With Payfast no Card details are stored on the website. Users may go to www.payfastco.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Clyde on 4th  separately from card details which are entered by the client on Payfasts secure site. For more detail on Payfast refer to www.payfast.co.za.

INSURANCE

All shipping costs are exclusive of insurance costs, please specify this when dealing with transport.

INTERNATIONAL DELIVERIES

If you would like to ship goods overseas, we can assist. Please contact our online service on [email protected]  or call on +27 (82)8834933

  1. Amicable Resolution of Disputes:
    1. In instances where you have any grievance or complaint against Clyde on 4th and / or any associated entity, which grievance / complaint emanates from this website, you hereby agree that you shall, prior to lodging such grievance / complaint within any formal dispute resolution structure contemplated herein, sincerely attempt to resolve such grievance / complaint with THE Clyde on 4th  (or any associated entity, as the case may be) amicably and informally.
    2. Pursuant to the above, you agree that in the event of a dispute or alleged breach of the terms hereof, you will work together with Clyde on 4th  in good faith to attempt to resolve the matter internally amicably by:
      1. submitting a written complaint submission [email protected]  within a period of 30 (thirty) calendar days of the cause of the grievance / complaint having taken place;
      2. Clyde on 4th shall have 30 (thirty) calendar days within which to respond to such complaint, following which the parties shall endeavour resolve the grievance / complaint to the greatest extent that may be possible within a subsequent period of 30 (thirty) days;
    3. You acknowledge that should you not follow the aforementioned procedure, then you agree that you shall not be able to validly institute any formal dispute resolution mechanisms in respect of the relevant grievance / complaint, and that this provision shall serve as a valid defence to any claim so launched.
  2. You agree that any dispute regarding this Agreement that cannot be resolved amicably, shall, be referred to confidential and private arbitration in terms of the rules of the Arbitration Foundation of South Africa, which arbitration shall be conducted in English and in Johannesburg.
  3. In the event of any legal dispute or action being brought in connection with this Agreement, it is agreed that the venue of such action shall be Sandton, Johannesburg, South Africa and each party hereby consents to the jurisdiction of the relevant courts thereof.
  4. The provisions of clause 2.7.3 shall not apply in respect of a dispute pertaining to Clauses 1.1, 1.2, 1.4 and 2.4, which dispute shall bypass the need for arbitration, and in respect of which the Randburg Magistrate’s Court or the South Gauteng High Court, Johannesburg, shall be vested with exclusive jurisdiction, dependent on the quantum and magnitude of the matter concerned.
  5. The costs of any dispute, in relation to these agreed terms and conditions, shall be borne by the unsuccessful party to any litigation or arbitration proceedings, on an attorney and own client scale.